Frequently asked questions

Is your question not on the list? You can ask me anything on WhatsApp or email me at info@artfromabove.nl.

SHIPPING
How long will it take to ship my order?

Indication:
– The Netherlands: 2-3 weeks
– Rest of EU : 3-4 weeks
– Outside of EU: up to 4 weeks

All frames are made by hand using solid wood. Thefore, shipping can take more time than you’re maybe used to at a webshop.

How much does shipping cost?

– European Union: free shipping
– Outside of the EU: €25 for S and M frame sizes, €50 for L, XL and P (panorama) frame sizes.

My order hasn’t arrived yet. What should I do?

If your order hasn’t arrived yet, please text me on WhatsApp or email me at info@artfromabove.nl.

From which country do you ship?

The Netherlands. Hoe is het? 😉

Where do you ship to?

I offer worldwide shipping

PRINTING
What type of paper do you use for the prints?

All photographs are printed on Hahnemuhle® fine art paper in a certified photo lab in The Netherlands. Known as one of the most popular papers for artwork and photography around the world. This extra heavy etching paper is velvety smooth with a fine surface structure and a matte finish.

Hahnemuhle ensures an incomparable classic look and feel, which you cannot find with other papers. It embodies sustainability and vegan principles, as it is crafted solely from natural raw materials, free from any chemicals or pesticides, and manufactured with reduced water consumption.

Depending on the photograph, I mostly make use of Hahnemühle German Etching, Bamboo Natural Line, Photo Rag® Bright White or FineArt Baryta Satin. It will truly turn the image into art.

What print sizes do you offer?

These standard printing sizes are offered:
M: 50×75 cm (20×30 inch)
L: 70×105 cm (28×41 inch)
XL: 100×150 cm (39×56 inch)
P (Panorama): 60×160 cm (24×63 inch)

I would like to order another size than offered in the shop. Is that possible?

That’s maybe possible.  Just text me on WhatsApp or email me at info@artfromabove.nl with your preferred print size. I’ll let you know if that size is possible for the photo you want.

Is the print UV protected?

Yes, each photo is printed with UV resistant ink so that your photo does not discolor. Moreover, Hahnemühle papers possess remarkable resistance to aging, making them capable of lasting for several hundred years. Just to be sure, to enjoy a lifelong quality, I advise to not hang your print in direct sunlight for a long time.

What’s the difference between a regular print and a fine art print?

The difference has to do with the paper. Fine art prints are made with high-quality archival inks using a high-resolution large format printer. The prints are made with acid free paper, have a very long lifespan (over a hundred years) and normally don’t turn yellow, crack or fade.

FRAMING
The color of my frame differs from the website. How is that possible?

As wood is a natural product, the final color can always differ from the pictures you see on this website. For example, mansonia wood can be more light or dark, or we can add an oiled layer to give more color. However, most importantly, we aim to select the best matching wood color with the colors in the photograph.

What kinds of wood do you use for framing?

I always aim to select the best matching wood color with the colors in the photo. I mostly make use of popler wood, mansonia, walnut and oak.

How do you produce the floating frames?

All wooden frames are handmade by a professional framer. Therefore, other frame sizes are also possible. The print will be fixed on a 1 mm thick aluminum plate and then mounted in the wooden frame. The photograph has a small distance to the edge of the frame, creating a floating effect. The beautiful wood grain remains visible with all colors.

Do you use glass for framing?

No. To give the best classic look of the artwork, all frames come without glass.

Can I hang the frame myself?

Yes, each frame is ready to hang on your wall, using an aluminum profile at the backside of the frame.

RETURNS
Can I return or exchange my order?

Unfortunately not. If you have purchased a custom product (like a print size on request) or a product with a significant custom (such as a limited edition print) you are not eligible for the right of withdrawal. Limited edition prints are personally registered and cannot be sold again. Thefore, all orders are non-refunfadable and unreplaceable.

If you want to change your order just after finalizing the payment, please immediately text me on WhatsApp or email me at info@artfromabove.nl.